FAQ's

Painted to Order

I’ll start to create your painting within 2 days of the order being placed. About halfway through, I’ll send over some in-progress images. Once the painting is complete, I’ll send you the final images for your approval before shipping.

Yes, just drop me a message along with your order.

My painted to order paintings are created using the same materials, colours and reference photo as those shown on my website. However, since each painting is handmade, there will be slight differences. These small differences help make each painting unique, while still maintaining the overall look and feel of the original design.

Absolutely, I’m more than happy to make any changes before shipping.

Yes, each painting is signed on the front and back of the canvas.

Ready to Ship

All paintings 40×40” and under will be shipped on a canvas frame ready-to-hang. Anything larger will be shipped rolled up in a tube.

Two working days.

From my studio in Norwich, UK.

A combination of artists’ quality oil & acrylic paints, spray paint and drip pens.

Commissions

Prices vary depending on the size and complexity of the painting. Typically commissions are ~ 30% more than a canvas of the same size. Please get in touch or fill in the form on my Commissions page for an exact quote.

Simply fill in the contact form on the Commissions page or drop me an email at richard@richarddaystudio.com and we’ll get the ball rolling.

The completion time varies depending on the complexity and size of the painting, but generally, it takes 2–4 weeks. I will keep you up to date throughout the process with regular updates.

Yes and yes.

Shipping & Customs Charges

Yes, I ship all over the world.

Shipping times vary by country. I offer next day shipping within the UK, 2–3 business days for the USA & 3–5 business days for Europe.

Yes, each painting will be dispatched with a tracking number.

No, I do not ship to P.O. Boxes.

Yes, please get in touch and I’ll do my best to accommodate your request.

Yes, please get in touch as soon as possible and I’ll make sure it goes to the right place.

Refunds & Exchanges

Yes, I want you to love your artwork! If you are not fully satisfied with your purchase, please contact me within 14 days of receiving your painting to discuss return or exchange options.

Custom paintings are made specifically for you and are generally non-returnable. However, if there is an issue with the quality or damage, I will work with you to resolve it.

If your painting arrives damaged, please contact me immediately with photos of the damage and packaging. I will arrange for a replacement or offer a refund depending on the situation.

To return a painting, please reach out first for instructions. Returns must be shipped back in the original condition and packaging, and the buyer is responsible for return shipping costs.

You must request a return or exchange within 14 days of receiving your painting. After this period, returns or exchanges are no longer accepted.

If your painting is lost during shipping, please contact me immediately. I will work with the shipping carrier to resolve the issue and ensure that you receive your artwork or a replacement.